To help you prepare for your experience, we've put together answers to the most frequently asked questions.
Don't hesitate to contact us for more information.

Arrival and departure procedure

What time is check-in?

Check-in time is 3pm, but if the apartment is ready earlier, we'll be delighted to welcome you.

The day before your arrival, we'll let you know when the apartment will be available.

What time is check-out?

Departure must be before 11am.

Cancellation and refund

How can I make changes to my booking after confirmation?

Our cancellation policies do not allow changes to reservations.

However, we invite you to contact us at booking@thelander.com and our teams will do their utmost to help you.

How can I cancel?

We offer several cancellation options, specific to each rate. You can find them on the booking page, when validating your choice of dates.

It is important to note that any amount paid is non-refundable.

General information

How do I get to the apartment?

We have set up a self-arrival process, with instructions provided in advance of your arrival date.

On request, we can arrange a personal visit.

You can also request a premium service, with a private chauffeur to drive you to your apartment.

Are pets allowed?

No, pets are not allowed in our apartments.

However, we still invite you to contact us.

Will the apartment be cleaned during my stay?

Yes, a daily cleaning service is provided in the apartment throughout your stay.

To change towels, simply place them on the floor.

If you do not require cleaning services, please let us know.

Can I park near the apartment?

We do not have our own parking space.

We invite you to refer to the EasyPark application, which will enable you to find a parking space closest to your home: https://www.easypark.com/

Can I smoke/vape in the apartment?

Smoking and vaping are strictly forbidden inside the apartment and in communal areas.

If this is not respected, we will charge a €300 fine.

Can I access the Internet from the apartment?

Each apartment is equipped with free Wi-Fi available to guests.

How can I contact THE LANDER?

Our booking office is open from 7am to 11pm, 7 days a week.

You can reach us by phone on + 33 (0)1 87 46 98 98 or on the application chat.

Is a hotline available in the evening?

In an emergency, you can contact us on + 33 (0)1 87 46 98 98.

Important: press 1 if you are calling outside office hours.

How do you deal with any damage?

In the event of damage to the apartment, the corresponding amount will be deducted from your bill.

Are cots and highchairs available on site?

Yes, on request only.

How to reserve

What payment methods are accepted?

Our booking page is connected to Stripe, which accepts the following cards: Visa, Mastercard, Amex, Maestro, Discover, JCB and Diners Club International.

We can accept a different payment system if the booking start date is more than 10 days away. In this case, please contact us at the following address: booking@thelander.com

Can I get an invoice for my transaction? ‍

Yes, an invoice can be sent on request.

What is the minimum length of stay required?

We have a dynamic management calendar, which varies the price as well as the minimum length of stay.

The minimum stay can vary from 1 to 3 days, depending on the dates chosen.

Is there an age limit for renting a THE LANDER apartment?

Our apartments are reserved for people aged 18 and over.

What documents are required to rent an apartment?

Please provide us with a copy of your ID before your arrival date.

The transmission of your ID is not mandatory for reservations made via the Airbnb website.

Is the transmission of my ID via the application secure?

The security of your data is our primary concern.

Rest assured that sending your ID via the application is secure and that we treat this information with the utmost confidentiality.

After your departure, your ID will be deleted from our system, ensuring that your privacy is protected.

Do I have to leave a deposit?

We use the Swikly secure online service, which allows you to pay your deposit online without affecting your bank limit.

This system neither withdraws nor blocks any money from your account.

However, this system does not work with all countries.

If you are unable to leave the deposit with your card, it may be requested in cash or by bank transfer.

Concierge services

Does THE LANDER offer a private chauffeur service?

Yes, all you have to do is send us a request no later than 24 hours before your arrival.

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