FAQ

Can I check in early or check out late?

We do our best depending on availability. The day before your arrival, we will let you know if the apartment is ready earlier. For check-outs after 11 a.m., please contact us 24 hours in advance.

What time is check-in?

Check-in time is 3:00 p.m. If the apartment is ready earlier, we’d be happy to welcome you. We’ll let you know the actual availability the day before your arrival.

Do you offer a transfer service from the airport or train station?

Yes, you can book a premium private chauffeur service up to 24 hours before your arrival to take you directly to your Lander address.

What happens at the finish line?

We have implemented a self-check-in process, and you will receive instructions prior to your scheduled arrival date. Upon request, we can arrange for someone to meet you in person.

What time is check-out?

Please check out by 11 a.m. so we can prepare the apartment for the next guests.

How do I change my reservation after it has been confirmed?

Although our policies are strict, we are always open to your feedback. Contact us at booking@thelander.com and we will do our best to find a suitable solution.

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How does the secure deposit work?

We use Swikly, a secure system that does not place a hold on your account. No charges will be made unless damage is found after your departure.

How can I cancel?

Terms and conditions vary depending on the rate selected at the time of booking. Please note that, unless otherwise specified for a particular rate, all payments are non-refundable. Please check your booking page for the exact details applicable to your dates.

Are all of your apartments in Paris air-conditioned?

Absolutely. For your comfort, all of our properties are equipped with a high-performance, quiet air conditioning system.

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What amenities are provided for families traveling with young children?

Upon request, we can provide travel cots, high chairs, and child safety equipment.

Is smoking or vaping allowed?

For the comfort of all our guests, our apartments are strictly non-smoking. A €300 fine will be charged for any violations in private or common areas.

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Are pets allowed?

No, pets are not allowed. However, please feel free to contact us regarding any special circumstances; we will review your request.

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Is the apartment cleaned during my stay?

Yes, daily housekeeping is included. To have your towels changed, simply leave them on the floor. If you do not wish to have your room cleaned, please let us know.

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Where can I park my car?

We do not have private parking. We recommend using the EasyPark app (easypark.com) to find the nearest and most suitable parking spot.

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Do you have Wi-Fi?

Yes, every apartment has free high-speed Wi-Fi.

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How do I contact customer support or the hotline?

Our office is open from 7 a.m. to 11 p.m., 7 days a week. You can reach us at +33 (0)1 87 46 98 98 or via the app’s chat feature.

In case of an emergency in the evening: Call the same number and press 1 to reach the night hotline.

How do you handle damage?

If any damage is found, the cost of repairs or replacement will be deducted from your security deposit.

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Do you carry baby gear?

Yes, we provide cribs and high chairs only upon prior request.

Do the listed prices include taxes and service fees?

At The Lander, transparency is our priority. Our prices include VAT and service charges. Only the city tax (mandated by the City of Paris) is added when you finalize your reservation.

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Can I customize my stay before I arrive?

That’s what The Lander is all about. Once your reservation is confirmed, you can customize your welcome: fresh flowers, a selection of wines, or specific amenities. Contact us at booking@thelander.com.

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What is the minimum length of stay?

The minimum stay generally ranges from 1 to 3 nights, depending on the season and the apartment you choose. Our website’s dynamic calendar will show you the minimum stay required for your dates.

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What documents do I need to confirm my rental?

A copy of your ID is required. For direct bookings, the data transfer is secure, and your information is deleted after your departure to protect your privacy.

What payment methods are accepted?

Through Stripe, we accept: Visa, Mastercard, Amex, Maestro, Discover, JCB, and Diners Club. For bank transfers (bookings made more than 10 days in advance), please contact booking@thelander.com.

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Do I have to leave a deposit?

Yes, through the secure Swikly service. This system does not withdraw or hold any funds from your account (and does not affect your credit limit). If your card is not compatible with Swikly, the deposit may be required in cash or via bank transfer.

What services are automatically included in my reservation?

Every stay includes daily housekeeping, a premium welcome package, high-speed Wi-Fi, and assistance from your dedicated concierge.

Can I book a personal chef or a personal trainer?

Our "Sky is the Limit" concierge service can arrange these private services right in your apartment for a 100% customized experience.

Do you offer luxury concierge services?

Yes. In addition to private drivers, we can arrange for in-home chefs, personal trainers, or exclusive access to events in Paris.

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Can we customize our stay for a special occasion?

Absolutely. Whether it’s a birthday, a marriage proposal, or you simply want fresh flowers waiting for you when you arrive, our team will prepare your apartment exactly as you wish. Contact us at booking@thelander.com to tell us about your plans.

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Can you do the shopping before I get there?

Yes, we offer a refrigerator stocking service featuring a selection of seasonal and gourmet items to help you feel right at home from the moment you arrive.

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Do you offer guided tours or cultural walking tours?

Through our network of partners, we organize private museum tours (Louvre, Orsay) or themed tours (gastronomy in the Marais, architecture in Saint-Germain) with certified tour guides.

Do you offer apartments in the immediate vicinity of the Louvre Museum?

Yes, our residences, such as the Lander Louvre and the Sagan, are located just a few minutes’ walk from the museum and the Tuileries Garden, offering a complete immersion in historic Paris.

Do you know of any places in the Golden Triangle (Champs-Élysées / Avenue Montaigne)?

Absolutely. Our Haussmann and George V apartments place you right in the heart of Parisian haute couture and fine dining, just a stone's throw from the Arc de Triomphe.

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Which neighborhood should you choose for an authentic, bohemian experience?

We recommend our properties in Saint-Germain-des-Prés or the Marais. These neighborhoods combine art galleries, iconic cafés, and a timeless Parisian atmosphere.

Is public transportation easily accessible from your apartments?

All of our locations are chosen for their excellent transportation links. You’ll always be close to a major subway station or a taxi stand, making it easy to get around the city.

Which neighborhoods does The Lander cover?

We select exceptional locations in the most prestigious neighborhoods: Le Marais, Saint-Germain-des-Prés, the Golden Triangle (Champs-Élysées), and Opéra. Each location is chosen for its architecture and its proximity to Paris’s finest attractions.

Are the apartments close to shops and restaurants?

Absolutely. All of our properties are located in vibrant, safe neighborhoods, surrounded by shops, subway stations, luxury boutiques, and renowned restaurants.