Terms & Conditions
ARTICLE 1 - LEGAL INFORMATION
The website https://www.thelander.com is published by THE LANDER, a simplified joint stock company with a capital of 1,000 euros, registered in Paris under number 983 981 234.
Headquartered at 28-32 avenue Victor Hugo – 75116 Paris
Telephone: + 33 (0)1 87 46 98 98
The site is hosted by GoDaddy and OVH.
This site is operated by the brand THE LANDER and is the official platform for the luxury apartment rental activity offered by the company.
THE LANDER, also allows its partner, the company KS MANAGEMENT (commercial name Pick A Flat) Simplified Joint Stock Company with capital of 3,000 euros Registered at the Paris Trade and Companies Register, under number 797 829 298 having its registered office at 33 rue du Louvre – 75002, to exercise on its behalf, the entire operation of the brand THE LANDER, the platform www.thelander.com and any form of tenant search, and the realization of any service provided on behalf of the brand The Lander.
THE LANDER and its partner KS MANAGEMENT will be designated as THE LANDER.
The General Conditions of Sale (GTC) define the rules and terms governing commercial transactions between THE LANDER or its partner KS MANAGEMENT and its customers on its online site. They establish the rights and obligations of each party, clarifying the conditions of reservation, payment, modification and cancellation, as well as the responsibilities in case of dispute.
These Terms and Conditions apply to any adult person, hereinafter referred to as THE CUSTOMER, who makes a reservation on the website https://www.thelander.com.
The T&Cs are made available to CUSTOMERS on the Site where they can be consulted directly and can also be communicated on request by any means.
The T&Cs are enforceable against the CUSTOMER who acknowledges, by ticking a box or clicking the button provided for this purpose, having had knowledge and having accepted them before placing an order.
ARTICLE 2 - RESERVATIONS
Booking process on the website:
Any adult can make an apartment reservation on the website https://www.thelander.com
A reservation is considered confirmed upon receipt of payment. By proceeding to the payment the CLIENT accepts the apartment and the proposed rate for the chosen period.
A confirmation email will be sent to the address provided by the CUSTOMER when booking.
THE LANDER reserves the right to cancel any reservation considered suspicious or in case of fraudulent or illegal payment.
Obligations and responsibilities of the CUSTOMER when booking:
The CUSTOMER guarantees that all information provided during the reservation is accurate and true.
The CUSTOMER undertakes to make a reservation in his name and to be able to present his identity card and the credit card used for the reservation at any time before or during his stay on request of THE LANDER.
The CLIENT must provide exact contact details on which he can be contacted by THE LANDER for the organization of his arrival at the apartment or in case of need of contact during his stay.
The CUSTOMER undertakes to read and respect the rules of procedure, explained below (see Rules of Procedure) which must subsequently be signed before the arrival of the Customer.
By confirming his reservation, the CUSTOMER acknowledges having had the opportunity to benefit from the advice and information necessary to ensure that the offer corresponds to his needs and make his reservation with full knowledge of the facts.
ARTICLE 3 - PRICE AND PAYMENT
Pricing terms :
Before the CUSTOMER confirms his reservation, one or more rates, cancellation and payment policies are proposed and clearly displayed. By confirming the reservation, the CUSTOMER accepts the price and the conditions displayed.
Whatever the cancellation policy, the principle is always the same, any amount collected is no longer refundable.
The total price of a reservation, unless otherwise provided, includes the cost of the nights of the apartment, the daily cleaning service (optional but always included in the price), the tourist tax and any other supplement selected by the CUSTOMER when creating the reservation.
It should be noted that the price may be subject to variations depending on different parameters such as the choice of the apartment, the dates of stay or the number of people concerned. THE LANDER practices dynamic pricing which means that an apartment can change prices at any time compared to a previous search.
In case of discrepancy between the number of people mentioned in the reservation and the actual number of people present, an additional fee may be charged per person per night, within the maximum number of people allowed in the apartment.
The price is expressed in EURO. Furthermore, it is important to note that any indication of foreign currency conversion displayed on the site is purely indicative. Thus, any costs related to the exchange rate applied by the CLIENT’s bank will be borne by the CLIENT.
It should be noted that the price indicated takes into account the hotel value added tax (VAT) of 10%, excluding tourist tax without VAT and applicable at the time of booking.
Terms of payment of the Booking and the Deposit:
The payment page of the site is connected to the secure STRIPE platform, which accepts the following cards: Visa, Mastercard, Amex, Maestro, Discover, JCB and Diners Club International. A secure payment type 3DSecure is mandatory on the platform.
If the CUSTOMER is unable to validate a payment on STRIPE, he may contact THE LANDER to potentially validate other forms of payment.
THE LANDER reserves the right to cancel any reservation considered suspicious or in case of fraudulent or illegal payment
The CUSTOMER undertakes to make a reservation in his name and to be able to present his identity card and the credit card used for the reservation at any time before or during his stay on request of THE LANDER.
It should be noted that to make a reservation in one of the apartments THE LANDER, the CUSTOMER must be able to provide a deposit by credit card via our provider SWIKLY.
SWIKLY does not charge or block any euro to the CUSTOMER. However, if the system does not work (depending on the country of the customer), a deposit in the form of transfer or cash may be requested. THE LANDER reserves the right to refuse access to the reserved apartment, without refund, if the deposit was not paid on arrival.
In the event of damage, THE LANDER reserves the right to charge all or part of the deposit to the SWIKLY partner for the amount of the damage.
In the event that the amount of the deposit is not sufficient, THE LANDER reserves the right to take any legal action against the CLIENT to claim compensation.
ARTICLE 4 - AMENDMENTS AND CANCELLATIONS
In accordance with article L.221-28 of the French Consumer Code, after confirmation of the reservation, no right of withdrawal is possible.
Repayment Terms:
THE CUSTOMER has the option to select the cancellation and refund method that suits him when booking. Once the payment for the reservation has been made, the selected cancellation method cannot be changed later.
For the non-refundable cancellation method, the CUSTOMER is required to pay the total amount of the reservation in order to confirm the reservation, this amount being final and not subject to refund or modification.
The Semi-flexible cancellation method, the CUSTOMER is required to pay a deposit of 30% at the time of confirmation of the reservation, which is not refundable. The remaining 70% must be paid no later than 30 days before the expected arrival date.
The reservation can be modified by THE LANDER at the request of the CUSTOMER up to 30 days before the arrival date, subject to availability. It should be noted that THE LANDER reserves the right to refuse any request for modification of reservation, without prejudice or obligation of justification.
Any date modification accepted by THE LANDER and resulting in a price difference greater than that initially agreed will be at the expense of the CUSTOMER. However, if the new booking has a lower rate, no refund will be made.
In case of no-show of the CUSTOMER and in the absence of news from him, THE LANDER reserves the right to cancel his reservation without refund.
ARTICLE 5: COMPLIANCE WITH THE RULES OF THE ESTABLISHMENT
In case of non-compliance with the rules of procedure (below), the CUSTOMER may be held responsible for the total debit of his deposit, and THE LANDER reserves the right to initiate legal proceedings for compensation. In addition, if the payment is not respected, THE LANDER reserves the right to cancel the reservation at any time, without refund or compensation.
The use of THE LANDER apartments is strictly reserved for personal use, unless prior written permission of the managers.
It is strictly forbidden to carry out any paid activity in the apartments, otherwise his reservation is cancelled and not refunded.
The CLIENT is allowed to take photographs of the apartment for personal use. However, it is expressly prohibited to use them for commercial purposes.
THE CLIENT is required to scrupulously respect the maximum capacity of the apartment, otherwise his reservation is cancelled and not refunded.
THE CLIENT is obliged to respect the peace and quiet of the neighborhood. Any noisy or disruptive behavior that may cause nuisance to neighbors is strictly prohibited.
The CUSTOMER is notified of the presence of a sound detector in the apartment, which will issue an alert in case of a sound level exceeding 70 decibels. If this threshold is exceeded, the security services will immediately contact the CUSTOMER by telephone, in the absence of improvement, security officers will be dispatched to put an end to the noise nuisance. This violation could result in cancellation of the reservation.
Pets are not allowed in THE LANDER apartments, unless previously agreed.
THE LANDER reserves the right to access the apartment before 3pm on the day of arrival, as well as in emergency situations requiring mandatory intervention.
The apartment must be returned at 11am, unless prior authorization, on the last day of booking, in perfect condition. Any breach of this obligation exposes the CLIENT to be held responsible for any damage found.
ARTICLE 6 – INTERNAL REGULATIONS
Check-In & Check-Out :
CUSTOMERS will receive a link to our registration web application, THE LANDER kindly ask them to respond and fill in their information.
Arrival is after 15:00, THE LANDER will do its best to prepare the booked apartment as soon as possible if the CIENT arrives earlier.
The maximum departure time is 11:00.
House policy and respect for co-ownership:
The CLIENT undertakes to respect the following points during his stay:
Please respect the apartment and the neighborhood. It is strictly forbidden to organize parties, make noise or put music after 20:00.
It is strictly forbidden to smoke in the apartment or in the common areas.
THE CLIENT is requested not to close the sofa bed with the duvet or cushions inside, as a result of which it may break.
THE CUSTOMER is requested not to leave his garbage in the yard, nor in the common areas. Waste disposal was indicated in the house information.
The maximum departure time is 11:00 am.
It is strictly forbidden to steal anything in the apartment. THE LANDER controls each cleaning of the apartment. Any theft will be taken very seriously and will be charged for stolen items in addition to a fee of 100 euros.
THE LANDER makes available beauty products RITUALS as well as other products branded THE LANDER, except Vanity Sets and slippers, no product can be taken from the CUSTOMER, and will therefore be charged in case of theft.
In case of non-compliance with the rules, THE LANDER reserves the right to expel without notice, to charge all or part of the security deposit and/ or to initiate proceedings.
ARTICLE 7 – GENERAL RESPONSIBILITY
THE LANDER is not liable for damages caused by third parties or events beyond its control occurring in the apartments.
THE LANDER is not liable for loss or damage to the personal property of CUSTOMERS in the apartments.
THE LANDER is not responsible for injuries resulting from improper or negligent use of equipment or facilities in the apartments.
THE LANDER is not responsible for disturbances caused by renovation or maintenance work in buildings.
ARTICLE 8 - INTELLECTUAL PROPERTY RIGHTS ON THE CONTENT OF THE SITE
The entire site and its content are the exclusive property of THE LANDER.
THE LANDER holds the intellectual property rights to all elements present on its website, such as design, images, text, videos, etc. This implies that any use, reproduction, distribution or modification of these elements without prior authorization of THE LANDER constitutes an infringement of its intellectual property rights and may result in legal proceedings. In other words, THE LANDER is the sole owner of the rights to its site and content, and any unauthorized use is strictly prohibited.
ARTICLE 9 – CUSTOMER PERSONAL DATA
The personal data of CUSTOMERS collected by THE LANDER are processed in accordance with its privacy policy.
https://www.thelander.com/politique-de-confidentialite
ARTICLE 10 - COMPLAINTS
In the event of a complaint or dispute, THE CLIENT is requested to contact THE LANDER at the following address:
Phone: +33 (0)1 87 46 98 98
Email : contact@thelander.com
Address: 33 rue du Louvre 75002, Paris
ARTICLE 11 - APPLICABLE LAW
The above General Conditions of Sale are interpreted and applied in accordance with French law.